Thank you for visiting and shopping at Genus Apparels Limited. Purchases are shipped by reputed courier agencies. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing Time
All orders are processed within 3-5 business days. Orders that are shipped or delivered over the weekends or during holidays are subject to conditions.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is between 10 working days. Delays may occur due to reasons that are beyond our control.
Returns & Refund Policy
We will ONLY accept a product RETURN and/or REFUND if it is returned to us in an undamaged condition, in its original packaging, along with the following –
- Order Number
- Invoice number
- Details of your request or complaint
- Images or videos to support the complaint, with Batch Details clearly visible.