Returns & Refund Policy
Thanks for shopping at Genus Apparels Limited.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a 30 business days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will ONLY accept a product RETURN and/or REFUND if it is returned to us in an undamaged condition, in its original packaging, along with the following –
- Order Number
- Invoice number
- Details of your request or complaint
- Images or videos to support the complaint, with Batch Details clearly visible.
If you have any questions on how to return your item to us, contact us.
Phone: +91 98730 14054